Frequently Asked Questions
Everything you need to know about your professional audio journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day money-back guarantee on all physical hardware. Software products are generally non-refundable once the license key has been activated.
Do your products come with a warranty?
Yes, all new hardware products include a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer technical support for setup?
Absolutely. Our dedicated support team is available via email and live chat to assist you with hardware installation and software registration.